What can you learn about customer service from Starbucks?

Thank you for the feedback on the 1-in-5 podcasts – the idea being that I give some advice in bitesized chunks. I really have enjoyed the discussions with guests over the last number of months and I look forward to the forthcoming shows later in September.

In the meantime this 1-in-5 is all about what we can learn from an incredibly well established brand like Starbucks who have a workforce in the 100s of thousands yet everyone pretty much behaves the same way.

How can that be transferred to your workplace and a staff of less than 10?

Try the Starbucks 5 Ways of Being